Shipping and Payments

Customer Service

At Biogenesis Labs, we are committed to providing a smooth, secure, and satisfying experience from the moment you place your order to the moment it arrives at your door. Below you’ll find helpful information about shipping, returns, ordering, and support.

Shipping & Delivery

We offer multiple shipping options to suit your needs, including:

  • FREE Standard shipping on all orders over $200 (based on Grand Total)
  • USPS Priority Mail
  • FedEx 2-Day (2 business days)
  • FedEx Overnight
  • FedEx Overnight – Signature Required
  • FedEx Saturday Delivery (available for Friday orders placed before 12:00 PM PST)

Same-Day Shipping:
Orders that are paid and processed before 12:00 PM PST on business days typically ship out the same day. Orders placed after 12:00 PM PST or on weekends/holidays will ship the following business day.

Privacy & Security

Your security is our priority. All transactions on www.biogenesislabs.com are protected by 256-bit SSL encryption on our secure server. We strictly adhere to all federal and state privacy regulations and will never share, sell, or misuse your personal data. Your information is used solely to fulfill your order.

Returns & Replacements

Due to the nature of our products and compliance with strict regulations, we do not accept returns.
However, if you receive the wrong items or there is a shipping error, please contact us at support@biogenesislabs.com. We will promptly issue a replacement of the correct items at no additional cost to you.

Ordering

Orders can be placed 24/7 through our secure website. Once submitted and payment is received, your order will be processed, securely packaged, and shipped via USPS or FedEx.

We will send you a confirmation email with tracking details once your order has shipped.

Payment, Pricing & Promotions

We accept all major credit cards.
We offer both individual and wholesale/bulk pricing — quantity discounts are available on product pages.

For large-volume discounts, contact us at support@biogenesislabs.com.

Viewing Order Status

At checkout, you may register for an account or proceed as a guest.

Account Benefits:

  • View order status and history
  • Update your shipping or contact info
  • Faster checkout for future orders

If you checked out as a guest and need order details, please contact us directly at support@biogenesislabs.com.

Satisfaction Guaranteed

Your satisfaction is our priority. If you have any questions, concerns, or issues, we’re here to help.
Reach out to us at support@biogenesislabs.com — we respond to all inquiries promptly and professionally.