Refunds & Returns
At Biogenesis Labs, product quality, service, and customer satisfaction are at the core of everything we do. Due to the sensitive nature of our products and our strict quality control standards, we do not accept returns.
Damaged, Missing, or Incorrect Items
If your order arrives with damaged, missing, or incorrect items, please contact us immediately at support@biogenesislabs.com.
We will investigate the issue and ensure that a replacement is issued promptly and at no additional cost to you.
Order Cancellations
You may request to cancel your order only if it has not yet shipped.
To cancel an order, please email us at support@biogenesislabs.com as soon as possible.
Once your order has been processed and shipped, cancellations are no longer possible.
Our Commitment to You
We stand behind the quality of our products and service. If you have any concerns or questions about your order, contact our support team — we’ll do everything we can to resolve the issue quickly and to your satisfaction.
email: support@biogenesislabs.com
Thank you for choosing Biogenesis Labs.